Terms and Conditions

Booking- Bookings can be made via email or over the phone. If I do not answer the phone straight away, I shall always endeavour to get back to you within 48 hours. Once we have spoken, a confirmation email or message will be sent to you detailing the times, dates, place and cost.

Discounts and special offers must be discussed at the time of booking.

Payment- I accept Paypal payments or BACs payments. I do not accept card, cheques or cash payments in person. You bill becomes due at the time of booking as my work on your behalf will start well before I meet with you.  

Refunds & Cancellations - In the unlikely event that I need to cancel an appointment, I will endeavour to give at least 24 hours notice. If I need to cancel with less than 24 hours, I will offer you a new time as replacement for the missed session, with a 25% discount on the replacement session.

If you need to cancel your appointment, and there is more than 24 hours notice given, then we can rearrange your appointment. If there is less than 24 hours notice given, then you will still be chargeable for the missed session.

I do not give refunds for work already completed as I check at the time of completion that you are 100% happy with my work and that you understand the advice given. I do not give credit. 

However, in the unlikely event you feel that I have in any way failed you or your dog, and you have adhered to the agreed training/action plan, then I am, of course, keen to resolve any issues you may have, and welcome a chat at any point to discuss a resolution.

Your First Behavioural Consultation Visit On the day of your visit, please have as many people involved with the dog attend as possible, as everyone will need to work together to create an action plan, and all be "on the same page" and in agreement on how we move the dog forward. 

Initially on my arrival, if there is a bite history, the dog should be in a separate room or muzzled and on lead. 

We will have a quick chat and I shall decide on the best and safest way for me to meet the dog. We will likely spend up to 2 hours during the initial visit, and I may want you to take me out on a walk with the dog to your usual places so I can observe behaviour - though I will not ask you to do this for aggression issues. A video will be useful in this case - but only if it is safe to take one, and do not put the dog in a situation where he is stressed on purpose, just to get a video.  Do not try to take a video if you are the sole adult handler with the dog. If it is not possible to get a video we can work without one.

If there is more than one dog to be involved in the modification plans, then I would ask that there be a handler present for each dog, so we can make effective use of our time together.

I will make notes while we are together, and together we will come up with a plan of action to help the dog, that suits everyone. I will provide you with you a written copy of our agreed action plan, by email after the consultation and give you a follow message as part of the initial consultation fee, and of course you can contact me at any time via email or phone 07719 856940 between 10.00am & 6.30pm Monday to Saturday (if I do not answer straight away I will call back within 24 hours.). Further visits can be arranged as necessary.

Insurance- I have insurance with Cliverton Insurance, but I accept no responsibility for any damage your pet causes to your home or belongings.

Data & Confidentiality- I understand that not everyone wants the world to know they are having canine conundrums. Unless required by law, public interest or you give your consent, information which you supply will be kept confidential.The only data we keep is that which is vital to helping you to help your dog (via Holistic Behaviour Modification).

All data is collected by me is held in a locked file digitally, and is only accessible to myself (June Pennell). I keep an individual case file, for each client, with details of the dog's case study, action plans and any progress reports, the owners name and contact details, the vet the animal is registered with, and these details are to be held for twelve months from the last contact with the client. This is to ensure continuity of care should you resume behavioural modification with me. After this time, the client's case file will be permanently deleted from my system. You can find our full data policy information here

Disclaimer - June Pennell Canine Behaviourist & Trainer gives advice on how to deal with Canine Behaviour issues. For each case, a plan of action will be discussed with the dog's carer, taking into account the dog and their carer's situation, to help their dog move forward. 

I expect a carer to comply with my advice as much as possible, to at least try to make the recommended changes. If the carer does not comply, or after discussion continues to completely disregard my advice (and the unwanted behaviour continues, which is likely, then I have the right to discontinue my involvement and I have no responsibility for the outcome of the dog and their behaviour.